Checkout Help FAQ
Please choose your preferred delivery or pickup date on this page calendar before completing checkout.
First select Melbourne or Adelaide and then choose the date.
If you are ordering for same-day delivery, make sure your order is placed before 2pm cut-off time.
Same-day delivery is available on selected products in Melbourne and Adelaide when ordered before 2pm. Orders placed after 2pm may be moved to the next available delivery day.
Yes. Free pickup is available from our Melbourne and Adelaide studios. Please select pickup studio on this page, our pickup time is 2pm, please contact us direct if you need a different pickup time
Melbourne pickup: 12 Wattlebird Court, Sunshine North, Melbourne VIC 3020.
Adelaide pickup: 8 Tea Tree Street, Glenside, Adelaide SA 5065.
Please write all colour, ribbon, styling and theme requests in the “Special requirements” box that is available on every product page. Our team will customise your gift where possible based on the product type, ingredients and availability.
Please write any allergy or dietary requests in the “Card Message” text box on every product page. A free Greeting Card is included for every gift.
You can leave a preferred delivery time in the notes, and our team will do our best to accommodate it where possible. Exact delivery times are only possible if confirmed with our team before placing your order.
Business address deliveries are generally completed before 5pm. Residential address deliveries are generally completed before 7pm. Delivery routes can be affected by traffic, weather, courier capacity, recipient availability and access issues.
Please include the recipient’s full name, full address and phone number. For apartments, hospitals, schools, universities, hotels or workplaces, include extra details such as apartment number, ward, room number, business name, reception instructions, floor level or access code. Also to speed up the delivery, please provide parking details to our drivers.
We may call or message the recipient if needed to complete delivery. This is why the recipient’s phone number is important, either its residential, hospitals, apartments, offices or secured buildings.
We print out delivery labels with the details of the recipient and the sender, together with delivery notes.
If the recipient is unavailable, the courier may leave the order safely only when the location, weather and security conditions are suitable.
Orders are not left unattended at apartment buildings, secured buildings or unsafe locations. In this case we call all the availeble phone numbers and try to find a solution. If no one is available over the phones, we take the order back to the studio and wait for you to contact us.
If you need to change your order after checkout, please contact us as soon as possible by phone or email. Changes depend on preparation stage, delivery timing and product availability. Please do not rely on social media messages for urgent changes.
If you are having trouble placing your order, please contact the relevant studio:
Melbourne: 0409 295 669
Adelaide: 0413 076 650
Email: hello@lunchbunch.com.au






