We deliver 7 days a week from 10am to 5pm. Unfortunately we can not guarantee the exact delivery time due to traffic and delays on the way.

Please note for locations over 25km away from our LunchBunch Eastwood Studio your delivery could be delayed up to 6pm on very busy days (though this happens rarely). 

We can call the driver, but he will not be able to say the exact time, as it depends on many factors:

- first of all it is a traffic;

- another is that our customers are asking us to wait for them as they are on the way;

- sometimes the address provided is not correct and we have to drive elsewhere;

- sometimes we have to spend time asking the neighbors to hold the order for the recipient and etc.

As you can see there are many reasons why we can't specify the delivery time and why we say that we don't do this.

SAME DAY delivery cut-off time is 10:00am.

SAME DAY pickup cut-off time is 1:30pm.

Yes, times available for pickup are 11:30am and 2:30pm. Please specify during checkout on the Cart page. (If you choose PickUp method without choosing the time, your order will be ready for collection at 2:30pm)

When you arrive to collect your gift, please quote the order number which you will see after the payment as well as on the order confirmation email, that will be sent to you immediately once the order is placed on our website. If you would like to organise a different time, please first confirm this with our team and then put this in the notes during checkout.

Our address is: 111 Glen Osmond Rd, Eastwood. Please knock at the front door on arrival as our door is not opened for walk-in customers.

We have plenty of parking on the right side of our Studio (drive in through the open gate).

Yes, once we fulfill the order at our backend, you will get an email confirmation. Make sure you will leave the correct email address when placing your order.

Yes, we deliver to all hospitals, military bases, universities, schools, commercials or as well to any residential addresses.

Please leave full name of the patient and contact number. If you know the ward name and room, it would also help the driver.

We have our private refrigerated van with sensitive cooling control and dehumidifier system. Rarely we use third party couriers to deliver to out of the way locations. 

During checkout you can give us instructions on what to do in this situation. We will be calling the contact numbers which you leave when placing your order. If we take it back to the studio, we can keep it in our custom build fridge to make sure it stays fresh for longer, then you will have to contact us to organise re-delivery or time for pick up. Here you can find more information. 

Yes, we will do so if you select this option during checkout, but if our driver finds it unsafe or the weather is too hot, then you will receive an SMS and the order will be taken back to the Studio for further instructions.

Yes, when we call on arrival, we don't say what we are delivering and where its from, we only need the contact numbers in case if the recipient is not opening the door on the delivery.

Definitely yes. You can specify any colour preferences for the toppings on the chocolate and wrapping options. You can request to have more or less of a particular ingredient in the arrangement.  

Yes, we are always up for this challenge! Go for this Custom Bouquet option and leave us a list of ingredients you prefer in your LunchBunch, we do our best to impress you and your loved ones.  

All our orders are coming in specially designed signature Aquarium and Gold gift boxes.

It really depends on the combination of ingredients.

Chocolate dipped strawberries should be enjoyed within 24 hours after being made, they are best to be cooled down just before consumption. They could be stored in 10-14 degrees temperature to extend their freshness.

Meat&Cheese bunch will be comfortable in a home fridge at usual 3-5 degrees. 

Here you can find more information for other products.

Yes, you can change your order. Cut-off time for the same day order delivery changes is 9:00am, no changes could be made after this time.

We kindly note that we do not accept any order detail changes (such as card message or shipping address etc.)  via any social networks. Instead please send such a request in a reply to confirmation email (so we can see the order number) and call us to make sure this urgent change is attended.

You MUST specify your order number when making any changes.

We always aim for make sure our customers love our products, but we don't offer returns due to health regulations and the nature of the product.

We have moved to a new studio in Eastwood and have a variety of workshops available for children and adults. Please see the availability here.

You are also welcome to subscribe to our newsletter to be the first one to know of our next events.

Yes, we are always happy to support a non profit organizations and youth. Please contact us direct to organize this at hello@lunchbunch.com.au