Frequently Asked Questions

Currently we deliver throughout Adelaide up to 50km from our Ridleyton Studio 5008 location.

And Melbourne up to 50km from our Braybrook Studio 3019 location.

Yes, once we fulfil the order at our backend, you will get an email confirmation. Make sure you will leave the correct email address when placing your order.

We deliver 7 days a week from 10am to 5pm. Unfortunately we can not guarantee the exact delivery time due to traffic and delays on the way.

Deliveries to business addresses are guaranteed to arrive before 5pm, while residential address deliveries will arrive before 7pm.

Please note: orders MUST be placed before 2pm for same-day gift delivery

SAME DAY delivery cut-off time is 2pm.

SAME DAY pickup cut-off time is 12:30pm.

Due to many external factors, we cannot specify delivery times, such as:

- Traffic

- Prior delivery delays

- Wrong addresses

- Not safe to leave order at requested address

Please make sure that all of the details of the order are correct and please provide the phone number of the person you are sending the gift to, as well as your own, so if there are any issues with the delivery, we can contact you on arrival.

Yes, the available time for pickup is 2:00pm.

When you arrive to collect your gift, please quote the order number which you will see after the payment and on the order confirmation email, which will be sent to you immediately once the order is placed on our website.

If you would like to organise a different time, please first confirm this with our team and only then put this in the notes during checkout.

Adelaide address: 9 Ryan Pl, Ridleyton SA 5008

Phone: 0413 076 650

Melbourne address: 1/37 Hargreaves Crescent, Braybrook VIC, 3019

Phone: 0409 295 669

*Please call us on arrival as our doors are not open for walk-in customers.

Yes, we deliver to all hospitals, military bases, universities, schools, commercials or as well to any residential addresses.

Please leave full name of the patient and contact number. If you know the ward name and room, it would also help the driver.

We have multiple vans with temperature control and reliable drivers.

Rarely we use third party couriers to deliver to out of the way locations, or for orders outside of our working hours (this must be organised before placing your order)

During checkout you can give us instructions on what to do in this situation. We will be calling the contact numbers which you leave when placing your order.

If we take it back to the studio, we can keep it in our custom build fridge to make sure it stays fresh for longer, then you will have to contact us to organise re-delivery or time for pick up.

Here you can find more information. 

Yes, we will do so if you specify this during checkout, but if our driver finds it unsafe or the weather is too hot, then you will receive an SMS and the order will be taken back to the Studio for your further instructions.

You are always welcome to call us during the day, tell us your order number and ask us to leave the order at the door or at next door neighbours (specify their name and address via SMS)

Please make sure you provide your mobile number, not a landline phone number.

We are very sorry to hear this! Sometimes unfortunately this could happen due to Cookies and Cache not cleaned in the history of your device.

Please try to use "INCOGNITO WINDOW" or use ANOTHER device, use your mobile phone.

Sometimes your bank card issuer is requesting for the "BILLING ADDRESS" to be the registered address with your bank branch.

Another reason, is that your delivery address is outside of our delivery zone (in this case please call us and we could help you with custom delivery)

And the last tip, DO NOT use autofill on your device as it could flip over your details during checkout replacing a post code or a city. Please double check your details before your payment, this extra 20 seconds would save hours of hassle.

Definitely yes.

You can specify any colour preferences for the toppings on the chocolate and wrapping options.

You can request to have more or less of a particular ingredient in the arrangement.  

Replace one ingredient to another.

Please use common sense: don't ask for vegan option with Meat&Cheese gifts, gluten free with Donuts, or sugar/dairy free with our chocolate.

Our chocolate assortments are made with other companies pre-made chocolates, therefore, we can't guarantee, what ingredients each piece contains: like nuts, fruits or gluten. All branded chocolate bars we use contain traces of nuts. We don't accept any diet requirements for the assortments.

If you have a severe allergy, choose the arrangements with fresh fruits and berries and leave a note if any particular fruits shouldn't be used.

Please place each order at the time doing checkout for each order. This will give you possibility to receive an email notification once each order is delivered, you can leave a personalised message for each recipient, as well as, provide all contact details for each recipient for our driver, in case the recipient is not present at the provided address.

Yes, we are always up for this challenge! Go for this Custom Bouquet option and leave us a list of ingredients you prefer in your LunchBunch, we do our best to impress you and your loved ones.  

All our orders are coming in specially designed signature Aquarium and Gold gift boxes.

It really depends on the combination of ingredients.

Please see this page for more information on all the products we offer.

Yes, you can change your order. Cut-off time for the same day order delivery changes is 9:00am, no changes could be made after this time.

We kindly note that we do not accept any order detail changes (such as card message or shipping address etc.)  via any social networks. Instead please send such a request in a reply to confirmation email (so we can see the order number) and call us to make sure this urgent change is attended.

You MUST specify your order number when making any changes.

We always aim for make sure our customers love our products, but we don't offer returns due to health regulations and the nature of the product.

Refund orders

Due to the nature of the product, we don't accept refunds for any items which are 24 hours due to the delivery date.

Cancelations 

We can accept cancellation of your order 3 business days before the pickup or delivery date, the fee of $17 will be withheld from the cost of the product. For customized orders, the cancelation time is 5 business days before the pickup or delivery date, the fee of $17 will be withheld from the cost of the product.

More T&C information is located on the CHECKOUT page bottom menu, just before you place your order.

We have run variety of workshops for children and adults. This could be booked in advance and we come to your premises with all necessary materials and ingredients to run the workshop.

This is a great way to entertain kids and brilliant idea to bound with colleagues or just have fun with your friends and family.

Please use this link to book your unforgettable experience with LunchBunch

Kids Workshop

Adults Workshop

Yes, we cater for private parties; whether this is a birthday party, business team building session or friends gateway gathering. Please send us your request to hello@lunchbunch.com.au and we will get back to you to discuss the details.

Yes, we are always happy to support a non profit organizations and youth. Please contact us direct to organize this at hello@lunchbunch.com.au

We have a rapidly growing Social Media where we love experimenting with the new ingredients. Lets get together to make a bouquet with your product and have a fun photo session for our followers. Contact us for ideas at hello@lunchbunch.com.au