FAQ – Lunch Bunch

We can call the driver, but he will not be able to say the exact time, as it depends on many factors:

- first of all it is a traffic;

- another is that our customers are asking us to wait for them as they are on the way;

- sometimes the address provided is not correct and we have to drive elsewhere;

- sometimes we have to spend time asking the neighbors to hold the order for the recipient and etc.

As you can see there are many reasons why we can't specify the delivery time and why we say that we don't do this.

Yes, times available for pickup are 11:30am and 2:30pm. Please specify during checkout on the Cart page. (If you choose PickUp method without choosing the time, your order will be ready for collection at 2:30pm)

When you arrive to collect your gift, please quote the order number which you will see after the payment as well as on the order confirmation email, that will be sent to you immediately once the order is placed on our website. If you would like to organise a different time, please first confirm this with our team and then put this in the notes during checkout.

Our address is: 111 Glen Osmond Rd, Eastwood. Please knock at the front door on arrival as our door is not opened for walk-in customers.

We have plenty of parking on the right side of our Studio (drive in through the open gate).

During checkout you can give us instructions on what to do in this situation. We will be calling the contact numbers which you leave when placing your order. If we take it back to the studio, we can keep it in our custom build fridge to make sure it stays fresh for longer, then you will have to contact us to organise re-delivery or time for pick up. Here you can find more information.

Please place each order at the time doing checkout for each order. This will give you possibility to receive an email notification once each order is delivered, you can leave a personalised message for each recipient, as well as, provide all contact details for each recipient for our driver, in case the recipient is not present at the provided address.

Yes, you can change your order. Cut-off time for the same day order delivery changes is 9:00am, no changes could be made after this time.

We kindly note that we do not accept any order detail changes (such as card message or shipping address etc.) via any social networks. Instead please send such a request in a reply to confirmation email (so we can see the order number) and call us to make sure this urgent change is attended.

You MUST specify your order number when making any changes.

Refund orders

Due to the nature of the product, we don't accept refunds for any items which are 24 hours due to the delivery date.

Cancelations

We can accept cancellation of your order 3 business days before the pickup or delivery date, the fee of $17 will be withheld from the cost of the product. For customized orders, the cancelation time is 5 business days before the pickup or delivery date, the fee of $17 will be withheld from the cost of the product.

More T&C information is located on the CHECKOUT page bottom menu, just before you place your order.

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