Delivery

 

Delivery options

The cost and terms&conditions of delivery are based on the option that you choose:

10km delivery from Adelaide City. Cost - $16

20km delivery from Adelaide City. Cost - $25    

Please note: there is always a FREE PICK UP from many locations in Adelaide.

Choose store pick up while you are in your shopping cart and choose best location from the map and list of addresses.

 

Delivery is done between 2pm to 6pm. Our professional couriers do delivery all day long and we can not guaranty the exact time for your order delivery.

We contact the client before we deliver. We confirm the delivery address and specify time frame to avoid any fails.

Our courier is delivering several orders at the same time and decides in which order they will be. The courier is planning his day aiming to cover as many addresses as possible and deliver the orders on the discussed time. Our sales managers are not allowed to change plans for the courier and deliver the order in priority form to any client. 

Confirming delivery details

We organize deliveries in a specific algorithm, which allows us to minimize any fails. Please leave any specific details we need to know for the delivery. As a client you don’t need to worry about the delivery, while the courier wouldn’t be wasting time waiting for the client at the particular address, looking for the entrance, hidden driveway or office, this will make delivery of your order smooth and effective.

When placing your order, we insist you to provide the phone number of the receiving client. If there is no working contact provided, we cannot guarantee that delivery is going to be successful. If the courier, for any reason, couldn’t locate the receiving client at the provided address or couldn't hand over the bouquet, your order will be considered complete. We don’t do repeating deliveries.

Sometimes the exact address is not enough for fast delivery, maybe the courier needs to know where to park, how to get into the building, what the intercom extension number is, what documents need to be presented at the reception or the security controls. All this information speeds up the delivery process. Keep this in mind upon check out.

 

Confidentiality and the “WOW” factor

The manager never tells to the receiving client what exactly from our range is going to be delivered by the courier. This will leave the intrigue and surprise the client.

The manager and the courier never tell the receiving client the sender’s details. Any questions about the sender, we address to the card (if you wish to include one in the bouquet)

 

Confirming delivery

After the delivery, the courier reports to the manager and the manager sends you an email to confirm the delivery.

  

Troubleshooting for the deliveries

We always and immediately inform you, if there are any issues with the delivery of your order. We will definitely call you at any time. This is the most important condition for the successful delivery – please keep your phone on and be available to take our call.

 

If the receiving client is not there at the time of the delivery.

This situation is only possible if you have chosen not to provide the contact number for the receiving client. In this case the courier will call you and discuss the available options. The standard solution is to leave the bouquet with someone or somewhere next door, so that later this will be handed to the receiving client. Usually we can leave it with the colleagues, relatives, neighbors or friends. All this will be discussed with you prior, but in a situation where we can't get a hold of you on time of the delivery, the courier will be making a decision on the spot. From this time we are not responsible for the order being handled to the receiving client.

 

If the address provided is not correct or the receiving client is no longer there.

We always check the delivery address with Google maps and also call the receiving client to confirm all necessary information with him/her. If we can't get hold of the receiving client, then we call you – the sender and confirm details with you. This is why, if we have the contact phone number of the receiving client, this situation is not likely to happen.

Though, if you have chosen not to provide us with the phone number of the receiving client, this scenario is, unfortunately, possible to happen. We often find out that the receiving client doesn’t live in the provided address, doesn’t work there, will not be there for a long time (several days), or maybe you provided a wrong address by mistake. In all these cases we will inform you about this, but the order is called delivered. This is why its critical to provide us with the receiving client’s working phone number!

 

The receiving client is rejecting to accept the order

This scenario is unlikely to happen, but is possible. For variety of reasons the receiving client could reject the bouquet at any stage of the process; from the confirmation of the delivery address to the moment of handling the order. In this case we do everything possible to convince the client to accept the order. If we are still not successful – we call you and follow your further instructions. In any case the order is called delivered and no refund will be provided.