HairDresser Chocolate Tools Gift Box

All ingredients are handpicked and purchased every morning from our local markets and suppliers, so when they are delivered, they are all fresh and cooled down, this is the best time to enjoy them, otherwise please read below on how to get the best out from your yummy bouquets, if you need to hold them for a bit longer:

*Chocolate covered strawberries and other fruits and berries covered in chocolate shall be eaten within 1 day after you received it. The best temperature for chocolate is +9-12 degrees in a dry place. If you are picking up your order, please bring thermo bag or box to keep the temperature. Don't leave them in a car, on direct sunlight or next to a heating device, make sure you have your air-conditioner on before and during driving. Once you receive your order its best to cool it down in the fridge for 15mins before consumption. 

**Bouquets with Chocolate bars, cookies and waffles, Zeppoles and Meringues should be eaten within 2-3 days (if not eaten at once, keep in an airtight container in a refrigerator for up to 3days, but keep them separate, so they don't absorb moisture from other ingredients)

***Bouquets with berries, fruits and vegetables could be kept in a fridge at +4-5 degrees for up to 2 days, except strawberries (they last less depending on the weather season they've been picked)

****Meat and Cheese bouquets shall be kept in the fridge and enjoyed within 2-3days

*****Dried fruits and nuts shall be kept in a dry cool place, not in a fridge though. These type of bouquets could be kept for months, they would look great all this time as a centrepiece and still be ok to eat. (But of cause if there are insects in the house or too much dust, don't keep it that long and, if you decide to do so, don't eat it, if you see something is not right)

******All our flowers and herbs are installed with some water supply inside of the bouquets, but in hots days some plants and flowers drink much more, so when you disassemble the bouquet, please refill them and you can enjoy your flowers for longer.

This is the reason, we believe that the best way would be that you actually tell your loved ones that there is a delivery coming with a surprise and make sure they are at the address for the delivery. You don't need to tell them what it is, we wouldn't either, but make sure that they know its coming. Otherwise, this surprise could be spoiled, as we take the bunch to their neighbours or have to leave it outside, the recipient might not be there on time to eat the yummy Edible Bouquet.

Please don't forget to read the Delivery page here.

PS: Common sense is the best judgment for these, if the weather is too hot - don't keep it in a space without an air conditioner. If you are camping or have an outdoor party - don't leave it for too long for ants and bugs to attack. 

Delivery cost:

Up to 10km delivery from Lunch Bunch Studio. Cost - $16,

Up to 20km delivery from Lunch Bunch Studio. Cost - $26, etc ..

(we deliver up to 40km from Adelaide CBD, view all costs during the checkout) 

DELIVERY:

We deliver 7 days a week from 10am to 5pm.

Cut-off time is 10am for the SAME DAY delivery, orders placed after 10am will be automatically delivered the next day (therefore, please choose correct date for your delivery taking time into consideration) or you can choose any other date from our drop down calendar on the cart page.

*If you need to place an urgent order after 10am, please don't hesitate to call 0413 076 650 and we will do our best to assist any requests.

*If your order is placed after the cutoff time, it will be moved to the next scheduled delivery date automaticaly.

*If you have discussed any customisation, delivery details or different pickup time include this in your order details bellow, otherwise we can't guaranty. 

PICK UP: 

Times available for PickUp 11:30am and 3:30pm: please specify on this page on Delivery Notes which one you prefer

We need min of 2 hours to create your arrangement, last order could be placed no later than 2pm for the SAME DAY COLLECTION and will be ready at 4pm, please don't be late for collection.

Our address is: 111 Glen Osmond Rd, Eastwood we have plenty of parking on the right side of our Studio (drive in through the open gate) 

*Please knock at the front door on arrival, as our door is locked

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We would like to mention, that our bunches are not only beautiful but first of all, they are Edible Bouquets and shall be enjoyed soon. This is the reason, we believe you should tell your loved ones that there is a delivery coming with a surprise and make sure they are at the address for the delivery. You don't need to tell them what it is, we wouldn't either, but make sure that they know SOMETHING is coming. Otherwise, this surprise could be spoiled, as we take the bunch to their neighbours or have to leave it outside, the recipient might not be there on time to eat the yummy Edible Bouquet.

Please don't forget to read this page on how to enjoy your LunchBunch.

We may contact the client before we deliver. We sometimes confirm the delivery address and specify the time frame if we are running late due to traffic jams or any force-majeure situations. 

Our courier is delivering several orders at the same time and decides in which order they will be. The courier is planning his day aiming to cover as many addresses as possible and deliver the orders at the discussed time. Our sales managers are not allowed to change plans for the courier and deliver the order in priority form to any client. 

Confirming delivery details

We organise deliveries in a specific algorithm, which allows us to minimise any fails. Please leave any specific details we need to know for the delivery. As a client you don’t need to worry about the delivery, while the courier wouldn’t be wasting time waiting for the client at the particular address, looking for the entrance, hidden driveway or office, this will make delivery of your order smooth and effective.

When placing your order, we insist you provide the phone number of the receiving client. If there is no working contact provided, we cannot guarantee that delivery is going to be successful. If the courier, for any reason, couldn’t locate the receiving client at the provided address or couldn't hand over the bouquet, your order will be considered complete. We don’t do repeating deliveries.

Sometimes the exact address is not enough for fast delivery, maybe the courier needs to know where to park, how to get into the building, what the intercom extension number is, what documents need to be presented at the reception or the security controls. All this information speeds up the delivery process. Keep this in mind upon check out.

Confidentiality and the “WOW” factor

The manager never tells to the receiving client what exactly from our range is going to be delivered by the courier. This will leave the intrigue and surprise the client.

The manager and the courier never tell the receiving client the sender’s details. Any questions about the sender, we address the card (if you wish to include one in the bouquet)

 Confirming delivery

After the delivery, the courier reports to the manager and the manager sends you an email to confirm the delivery.

Troubleshooting for the deliveries

We always and immediately inform you, if there are any issues with the delivery of your order. We will definitely call you at any time. This is the most important condition for the successful delivery – please keep your phone on and be available to take our call.

 If the receiving client is not there at the time of the delivery.

This situation is only possible if you have chosen not to provide the contact number for the receiving client. In this case, the courier will call you and discuss the available options. The standard solution is to leave the bouquet with someone or somewhere next door so that later this will be handed to the receiving client. Usually, we can leave it with the colleagues, relatives, neighbours or friends. All this will be discussed with you prior, but in a situation where we can't get a hold of you on time of the delivery, the courier will be making a decision on the spot. From this time we are not responsible for the order being handled to the receiving client.

If the address provided is not correct or the receiving client is no longer there.

We always check the delivery address on Google maps and also call the receiving client to confirm all necessary information with him/her. If we can't get hold of the receiving client, then we call you – the sender and confirm details with you. This is why, if we have the contact phone number of the receiving client, this situation is not likely to happen.

Though, if you have chosen not to provide us with the phone number of the receiving client, this scenario is, unfortunately, possible to happen. We often find out that the receiving client doesn’t live in the provided address, doesn’t work there, will not be there for a long time (several days), or maybe you provided a wrong address by mistake. In all these cases we will inform you about this, but the order is called delivered. This is why it's critical to provide us with the receiving client’s working phone number!

 The receiving client is rejecting to accept the order

This scenario is unlikely to happen but is possible. For the variety of reasons, the receiving client could reject the bouquet at any stage of the process; from the confirmation of the delivery address to the moment of handling the order. In this case, we do everything possible to convince the client to accept the order. If we are still not successful – we call you and follow your further instructions. In any case, the order is called delivered and no refund will be provided.